Returns must be initiated within 20 days of delivery. Return requests from items being bought by mistake, duplicate orders, change of mind, didn't read description, or for reasons other than damage / defects are responsible for return shipping. A restocking fee can be, but is rarely applied. All items are inspected prior to leaving one of our warehouses. Upon occasion an item might be damaged during shipment. Please advise us and if possible send pictures of the damage. We will advise on how to proceed. We will do our best, within policy, to correct any issues.