Are the items new?
We are dealers with almost all items so they are new. Upon rare occasion we might have an opened or used item. These are always listed as such in the description.
When will my item ship?
Usually everything will ship within 24 hours from when payment is received.
How is shipping calculated?
The shipping cost is based on actual weights, size, destination, and carrier fees. We do not inflate shipping. When possible, multiple items being shipped will be combined.
What if I need to return an item?
Returns must be initiated within 20 days of delivery. Return requests from items being bought by mistake, duplicate orders, change of mind, didn't read description, or for reasons other than damage / defects are responsible for return shipping. A restocking fee can be, but is rarely applied. All items are inspected prior to leaving one of our warehouses. Upon occasion an item might be damaged during shipment. Please advise us and if possible send pictures of the damage. We will advise on how to proceed. We want all our customers to be happy and will do all possible to correct the problem. We are not in the business of taking advantage of anyone.
Can I make an offer on an item?
Our prices are very competitive and reasonable. We generally only offer discounts on multiple items ordered.