*** DEPT 56 2024 Village is Here*** LEMAX 2024 Pre-Orders Available Now***

FAQ

Are the items new? 

We are dealers with almost all listed items so they are new.  Upon rare occasion we might have an opened or used item.  These are always listed as such in the description.

When will my item ship?

Usually everything will ship within 24 hours from when payment is received.

Is Shipping Free?

Most but not all items come with free shipping.  Items with free shipping are marked in the item description.

How is shipping calculated?

The shipping cost is based on actual weights, size, destination, and carrier fees.  We do not inflate shipping.  When possible, multiple items being shipped will be combined. 

What if I need to return an item?

Returns must be initiated within 20 days of delivery.  Return requests from items being bought by mistake, duplicate orders, change of mind, didn't read description, or for reasons other than damage / defects are responsible for return shipping.  A restocking fee can be, but is rarely applied.  All items are inspected prior to leaving one of our warehouses.  Upon occasion an item might be damaged during shipment.  Please advise us and if possible send pictures of the damage.  We will advise on how to proceed.  We will do our best, within policy, to correct any issues.    

Can I make an offer on an item?

Our prices are very competitive and reasonable.  We generally only offer discounts on multiple items ordered.